How-to... Norm

Norm of TaskPack result

What should the TaskPack result look like? What is a good result, and what is a bad result? The doer must have an idea of what result is expected from him/her.

The norm of results described in the Processor & Tasker tool is only a guideline to the Process Manager for more precise norming of the results that TaskPack should provide during a specific execution. This happens in the Operators > Arena tool.

We use the following criteria to norming TaskPack:

Timeliness

Is it possible to determine in advance what it means that the result was delivered on time? What does it mean on time? What is a delay?

Here, you should give general information about when the TaskPack should be executed concerning other events.

For example, 2 hours, days, or months before or after some TaskPack or before the start of a holiday or every 1st of the month or immediately after receiving the purchase order, etc.

Quantity

We provide a quantity guideline.

We should pay attention to the fact that often the number 1 is also a quantity, for example, when delivering a report.

Quality

Unlike the previous two criteria, we can usually specify the quality in detail in advance. That should be done here.

Cost

The cost is often related to the quantity criterion and the time spent on execution. But it can often be standardized in advance per unit of product and service.

In addition to the time spent per unit of product and service, the engagement and cost of other resources should also be planned.

+ Additional criteria

If necessary, we can add our own criteria.

To ensure that expectations are clear, the norm of results should only include what is necessary for the Doer to achieve. It's important to avoid scaling results, such as good, very good, excellent, and exceptional, and instead use a simple breaking point: either the result meets the norm, or it doesn't. Scaling can lead Doers in the wrong direction, increase costs, and make control less transparent.

To ensure that the norm is well understood, it should be written in a crystal-clear manner. Additionally, the Process Manager and Doer should confirm their understanding of the norm through an "Agreement on completed task." This will ensure that everyone is on the same page and that the norm is being met consistently.